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Industry Manufacturing
City Cambridge
Code postal L9T 5H1
State Ontario
Required experience
Salary $46,000 - $56,000

Our client, a leader in the manufacturing food industry is looking for a talented bilingual help desk associate to join their team

Role and Responsibilities:

  • Provide exceptional customer service and support to internal partners onsite and remotely via phone and/or e-mail communication including
  • Hardware and software issues related to personal computers, printers, phone systems and portable devices
  • Create and modify user accounts
  • Assign security access
  • IS orientation for new associates by means of a standard operating procedure.
  • Track, manage and resolve requests through resolution or escalation using through the ticketing system
  • Analyze tickets weekly and monthly to identify trends and provide solutions to resolve issues identified.
  • Provide accurate information on IT products or services
  • Support the creation of regular communication updates highlighting new processes and helpful hints
  • Install and configuring new systems and hardware

    Knowledge and Experience:

    • Degree or diploma from a post-secondary program in Computer Science, Technology Infrastructure, IT Communications, Computer Systems Technician or other relevant programs
    • Excellent computer skills and strong knowledge of Microsoft Windows 10 and Microsoft Office 365 products
    • Minimum of 2 years of customer service experience in a support position (helpdesk or equivalent).
    • Ability to communicate clearly and effectively (written and verbal) to persons with various levels of technical ability and experience
    • French language skills considered and important asset.
    • Positive and enthusiastic individual who is able to work independently.
    • Demonstrate strong organizational skills and attention to detail
    • Work on multiple tasks simultaneously with regular interruptions
    • Complete tasks effectively within a reasonable amount of time
    • Follow and apply specific IT policies
    • Proactively acknowledge when there is a problem