Last Updated: 2024-04-25

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INTRODUCTION

In the course of its activities, Optalent (hereinafter referred to as “Optalent”, “we”, “our”, and “us”) collects and processes personal information from its clients, candidates, employees, visitors, and users. Protecting personal information and privacy is of paramount importance to Optalent. Therefore, we have implemented protection measures in compliance with applicable laws, including the Private Sector Privacy Protection Act. 

This policy describes what constitutes personal information, the means by which we collect data, our procedures for the retention and destruction of personal data, as well as your rights regarding the retention of personal data.

DEFINITION OF PERSONAL INFORMATION

Personal information is information that allows the direct or indirect identification of an individual.

COLLECTION OF PERSONAL INFORMATION

We collect personal information only to the extent necessary to achieve the purposes set out in this Policy when you use our website or interact with our services. The personal information we collect may include, but is not limited to, the following:

• First name and last name 
• Mailing address 
• Email address 
• Internet Protocol (IP) address 
• Phone number 
• Subject and contact message 
• Type of position sought (when applying) 
• Proficiency level in French and English (when applying) 
• Curriculum vitae / CV (when applying)

Means by which personal information is collected

The personal information collected by Optalent is provided directly by you, verbally or in writing, including but not limited to when:

• You submit your application via our email inbox; 
• You apply for one of our available jobs via the Optalent website or any other job posting platforms; 
• You communicate by phone or email with one of our representatives; 
• You browse our website, through cookies; 
• You start a job through Optalent; 
• You sign up for Optalent email communications (newsletters, job alerts, etc.); 
• You contact us to provide feedback, ask a question, or make a complaint; 
• You contact us when an event, incident, or accident occurs in the context of your job search or employment through Optalent.

Our team may also have access to public information that you choose to share on your social networks in order to contact you to propose jobs that may interest you and discuss your career path, for example. 

We collect this information when you voluntarily provide it to us, for example, when you fill out a contact or application form.

USE OF PERSONAL INFORMATION

The purposes for which Optalent processes your personal information are primarily to be able to offer you the requested services and communicate relevant information regarding the requested services. These may include, but are not limited to, purposes such as offering you a suitable job tailored to your skills and aspirations, ensuring your safety in your work environment, and managing your file administratively. We may also use your personal data to send you promotional emails, newsletters, job alerts, event invitations, career-related information, and other information that may interest you. You can choose not to receive communications from us or select the type of communication by clicking on the unsubscribe link or following the instructions in the email received.

USE OF COOKIES

We use cookies and similar technologies to enhance your experience on the Optalent website. A cookie is a small text file stored on your computer or mobile device by the web browser. Cookies help us understand how you interact with our website, personalize your experience, and analyze usage trends.

COOKIE CONTROL

You can generally configure your browser to refuse cookies or be notified when cookies are sent. However, please note that some parts of our website may not function properly without the use of cookies.

CONSENT

By sharing your personal information with Optalent through any of the means outlined in the “Means by which personal information is collected” section, you consent to the processing of such information as described in this policy, and you authorize Optalent and its partners to process your personal information for the purposes set out below. This information will be processed confidentially and used exclusively for the stated purposes.

DISCLOSURE OF PERSONAL INFORMATION

The personal information collected is necessary to provide the requested services. We may transmit certain information, such as your resume or name, to trusted third parties or a public authority (e.g., a court or government agency). You will be notified in advance by one of our representatives if applicable.

TRANSFER OF PERSONAL INFORMATION ABROAD

We may use service providers located outside of Canada (including outside of the province of Quebec) to perform certain specific tasks in the normal course of our business. Therefore, it is possible that certain personal information about you may be transferred to locations other than your province, territory, state, or country of residence. In such cases, we ensure that personal information is transferred to countries that have received a compliance decision from the competent authority, or that personal information is adequately protected by appropriate technical, organizational, contractual, or other legal means.

SECURITY OF PERSONAL INFORMATION

We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

RETENTION OF PERSONAL INFORMATION

We retain your personal information for the time necessary to achieve the purposes set out in this policy, unless a longer retention period is required by law.

DESTRUCTION OF PERSONAL INFORMATION

We will securely destroy the personal information received at the end of the retention period, or when such personal information is no longer necessary. However, in certain cases and for serious and legitimate purposes, such as statistical data or otherwise, we may anonymize (i.e., make it impossible to identify the individual through information in an irreversible and permanent manner) personal information. This procedure will make it impossible to trace the individual attached to the information.

LINK TO THIRD-PARTY WEBSITES

We wish to inform you that this policy does not apply to other third-party websites that may be accessed from links on our web pages. We are not and cannot be responsible for these third-party sites, their content, access, or how they may use your personal information. Therefore, any personal information you transmit through these third-party websites is subject to their own privacy and/or privacy protection policy. It is your responsibility to familiarize yourself with these policies on third-party websites.

MANAGEMENT OF YOUR PREFERENCES, COMMENTS, REQUESTS, AND COMPLAINTS

The user may request to know, correct, or cancel personal information held about them in Optalent’s files. For any verification, comment, or complaint on this subject, please submit a written request to the Personal Information Protection Officer at [email protected]

MODIFICATION OF THE PRIVACY POLICY

We reserve the right to modify this policy at any time. Any changes will be published on our website with an updated revision date. By continuing to use our products or services after the publication of modifications, you accept the terms of the revised or modified policy. We thank you for your trust in Optalent for the protection of your personal information.