In this role, you will be required to:

• Be fully engaged and aware of the overall service operations in your territories as well as customer needs.
• Ensure close communication and interaction with the Service Manager and other coordinators.
• Generate new service requests in the system as necessary and attach all relevant documentation.
• Manage the service work schedule for assigned customers and field agents.
• Maintain the planning board in Siebel so that all internal stakeholders can view the updated schedule. Proactively communicate with field agents and local management as required.
• Maintain and receive required documentation.
• Arrange for equipment rentals and subcontracting as required.
• Communicate with customers and internal stakeholders throughout projects.
• Organize subcontracted services and equipment, including rentals.
• Open service requests and schedule field agents to respond to emergency outages.
• Review billing details of completed work prior to proceeding with the billing process.
• Check completed actions on the service request to ensure accuracy and completion.
• Monitor work packages and action items within the system to ensure the service request is progressing. Communicate all concerns to the Service Manager.
• Create appropriate charge lines for services provided to customers. Ensure charge lines match customer purchase order if necessary.
• Transfer leads provided by field agents to designated resources for estimating and quoting.
• Perform billing preparation daily to meet company standards.
• Continuously maintain Work in Progress (WIP) report to reflect current status of work in active service.
• Ensure that all hourly time issues are resolved prior to sending jobs to billing.
• Coordinate with Service Manager and Territory Operations Manager to ensure problematic jobs receive appropriate attention.
• Review job performance and lessons learned while providing feedback to other coordinators or sales teams.
• Follow and assist in the application of all safety rules and procedures, including those established by the customer.
• Demonstrate resourcefulness and willingness to support in the event of an emergency breakdown until customer equipment is functional.
• Perform other duties as assigned.

ProfileEDUCATION

A Bachelor’s degree is preferred, but equivalent experience and training will also be considered.

EXPERIENCE

• Minimum of 7 years'experience in industrial service and/or business shipping preferred.
• Must be customer oriented.
• Ability to prioritize tasks and manage multiple priorities in a dynamic service environment.
• Excellent communication and interpersonal skills.
• Strong systems operation and computer skills.