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Junior Field Service Technician

Our client, a leading robotics and automation manufacture is looking for a Field Service Tech to join the team.

The role will be on the road 80% of the time. The majority of travel will be around the GTA and Ontario, with some travel across Canada required. This role will report to the head office in Mississauga when travel is not scheduled.

Essential Duties and Responsibilities including, but not limited to:

  • Always manage customer relationships by going the extra mile and representing the company with pride and professionalism.
  • The role requires the ability to handle a flexible work and travel schedule.
  • The role requires the ability to travel to customer sites on short notice and frequently requires the ability to work long hours to meet customer needs.
  • Assist Robotics customers and internal personnel for the troubleshooting and repair of electrical, mechanical, and programming problems related to Robotics equipment.
  • Establish a strong technical relationship and trust with the customer.
  • Works with the Customer Service Manager and/or related supervisor(s) to identify individual training needs to maintain and continuously improve skills and knowledge of Robotics products and applications. Collaborate with the Customer Service Manager and/or related supervisor(s) to pinpoint specific training requirements that will enhance and sustain proficiency and understanding of Robotics products and applications
  • Possessing a strong work ethic, determination, and a commitment to excellent customer service.
  • Strong organizational, communication, and interpersonal skills and ability to multi-task in a fast-paced environment. Internal
  • Ability to travel internationally.
  • Other duties as assigned.

Supervisory Responsibilities

Lead small teams to perform in-house and on-site projects (i.e. Preventive Maintenance, Retrofits of equipment, program launches etc.).

Education

  • Associate degree or trade certificate from an accredited institute.
  • 1-3 years related automation/robotics experience and/or equivalent combination of education and experience.

Experience

To succeed in this role, it is necessary for the individual to perform each essential duty to a satisfactory level. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

  • Ability to read and interpret mechanical, electrical prints and other related technical documentation.
  • Hands on experience in repair, servicing, or maintenance of electromechanical systems.
  • Intermediate PC skills/knowledge (Salesforce, MS Office environment, Internet, email, etc.) Willingness to travel (75% – 90%) for service and training assignments. Travel to headquarters in Germany may be required for varying duration for training purposes.

Language Skills

Strong interpersonal skills and English fluency are necessary for effective communication with customers and colleagues.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Certificates, Licenses, Registrations

  • Valid Canadian Passport or eligible to work long-term status in Canada, with the ability to travel domestically and internationally.
  • Valid driver’s license and car.

Internal Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear and to stand, walk and sit. The employee must regularly lift and/or move up to 45 pounds and occasionally lift and/or move up to 60 pounds. Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. When on assignment, employees will work at various customer sites (typical manufacturing environments). When not on assignment, employees will work in the office and will occasionally work in the shipping and receiving area.

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